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Valutec PAX Setup Guide

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Valutec PAX Setup Guide

Overview

This article describes how to configure a Genius network to use the Valutec PAX service, which allows users to process Valutec gift card transactions with a PAX device. Sites can only use the Valutec PAX payment gateway to process gift card transactions. Currently, Genius does not support using Valutec PAX to process loyalty transactions.

To use the Valutec PAX payment gateway, the site must run Genius version 6.20 or later. The must also use the Genius service for credit card payment processing.

Genius supports processing Valutec gift card transactions on S300, S920, and A920 PAX devices.

Non-Supported Features

Currently, you cannot use these Genius features with Valutec:

  • Gift Tipping
  • Refunds (Voiding is the intended workflow with Genius)
  • Store and Forward
  • Online Ordering
  • PATT - Pay at the Table
  • Kiosk
  • Guest App

Configuring the PAX Device

Before using the PAX device to process Valutec gift card transactions, send an email to paxsupport@e-hps.com and request an update to the PAX device to support third-party gift cards. The PAX app’s version number is 1.01.00E (specifically for Valutec service).

You should also request the following required credentials:

  • Valutec Merchant ID
  • Valutec Terminal ID
  • Client key

You only need to tell them the merchant is using a PAX device; they will not require the POS information. You must also request that they enable the Split Tender Allowed setting.

You should also request the Support Department to disable the following prompts in the PAX device:

  • Loyalty EDC Support
  • Gift EDC Support.

They should also set the PAX device to use the following URL and Port settings:

  • URL: https://ws.valutec.net/valutec.asmx
  • Port: 443

Configuring the Payment Gateway

The following procedures describe how to configure Genius to use the Vaultec PAX payment gateway.

  1. Log into the Admin Console and access an appropriate account.
  2. In the Admin Console’s Main Menu, click Location Setup, then click Payment Gateway.
  3. In the Payment Gateway screen, in the In-Store Settings tab, select PAX in the EMV Solution list.
  4. In the PAX Interface list, select Heartland SDK.
  5. In the Gift Card list, select PAX. 
  6. Click Save to save the record.
  7. Click Publish to publish changes.

Valutec PAX at the POS

The following procedures describe how to perform a gift card transaction in the POS.

  • Open a ticket and order items.
  • Tap Checkout.
  • Tap Gift.
  • Tap Redeem.

The POS displays a message prompting to complete the transaction on the PAX device. The PAX device will prompt the customer to swipe the card or enter the card number.

After the customer enters the card number, the device will process the payment and display a message stating the transaction was either approved or declined.

Troubleshooting

The following list describes the causes and solutions to certain errors you might encounter while setting up a site to use Valutec.

Double Swipe

If you encounter “double swipe” errors, contact PAX Support and request them to set the “GIFT/LOYALTY Card Check Type for INPUTACCOUNT” setting in the PAX device to “Exclude from CREDIT BIN”.

Unpack Error

If you receive a “Bad file push” error, contact PAX Support and ask them to send another file push.

If you receive an “unpack” error, you may have entered an invalid TID in the PAX device’s parameter settings.

NFS Error (Split Tender)

If you receive a “NFS” error when performing a partial authorization (such as paying a ticket with a gift card that has an insufficient balance), contact Valutec Sales Support (SalesSupport@valutec.net) and request that they enable the “Split Tender” setting.