Overview
This document describes the following enhancements and updates:
- Devices
- Integrations
- Point of Sale
- Reporting
Current supported versions:
- Heartland Retail 2023.10.310 accessible via tenant sign-in
- Heartland Retail Connect 2023.10.310 accessible via download
- Heartland Retail for iOS 2023.10.310 accessible via App Store
If you have questions regarding information in this document, please contact the Heartland Retail support team by phone at 833-844-4767 (select option 1, then option 2), or by email at hretailsupport@heartland.us.
What’s New
The following release notes detail the enhancements we have included in this release.
HRTL-9691 Replace ‘Ticket Complete’ Modal with Detailed Banner
For web and iOS users, this release replaces the generic Ticket complete modal that displays when a user completes a transaction with a more detailed green banner that includes the type of transaction that was completed (sale, return, or layaway), the date and time of completion, and a New Ticket button.
If you select New Ticket, a new sales ticket will be generated.
Please note: Receipt options previously displayed in the old modal now display in blue at the bottom of the screen. These will vary as they are dependent on receipt and gift settings.
Updates
The following release notes detail the updates we have included in this release.
HRTL-6129 Implement ‘No Records Exist’ Message on All Pages with Empty Search Results
For a more consistent user experience, if you initiate a search resulting in zero matching records on any given page, Heartland Retail will display a message indicating ‘No records exist.’ This behavior was already present in many pages but, with this version, it is true for all pages within the POS.
HRTL-8058 Fixed BigCommerce Sync Issue with Multiple Refunds
In previous versions, syncs from BigCommerce sometimes failed for orders in which more than one item, sold in a quantity greater than one, was refunded. In these instances, the order and the initial refund synced successfully but, if you processed an additional refund for the same item, the subsequent sync would fail, and the POS would display a validation error (‘Could not sync Order 2040: Failed to save Sales::Order: 1 field has validation errors.: balance must not be positive’). With this release, syncs process as expected.
HRTL-9149 Add Validation of ‘Measurements’ on Item Detail Page
In previous versions, if you input invalid (non-numeric) data in any of the fields on the Measurements tab of the Item Details page, the system would display a ‘Request is not valid’ message but would not give any detail as to the nature of the problem, making it difficult to identify and correct. With this release, the system validates entries and, if it detects non-numeric values, it displays a red toast message (‘This field can only contain numbers’) while keeping the focus on the Measurement tab, thereby allowing you to easily correct the value before saving.
HRTL-9682 Fixed Report Generation When Using ‘Is One Of’ Item Filter
In previous versions, the POS sometimes failed to generate reports when using the ‘is one of’ Item Filter. In these instances, the report either timed out or simply returned no results. With this release, the POS generates reports as expected, regardless of which Item Filter is in use.
HRTL-9693 Fixed Incorrect Layaway Prompts for Completed Layaway
In previous versions, the POS sometimes erroneously displayed the Add Deposit Payment modal after selecting Complete on a fully paid layaway. This occurred when the Auto Print Receipts toggle was enabled but no printer was selected. With this release, the POS displays the Layaway complete modal in these instances as expected, regardless of printer settings.
HRTL-9699 Fixed Unprompted Rearrangement of Custom Fields
After a recent update, some merchants reported that their custom fields had been rearranged without any action on their parts, and that it was causing significant difficulties. With this release, we have corrected the problem so that custom fields will display consistently in the order our users have designated.
HRTL-9700 Fixed Time Selector Field Display Issue
In previous versions, the time selector field shown in various pages displayed in an irregular manner, with the border partially obstructed. With this release, the field displays correctly as expected.
HRTL-9870 Fixed Incorrect Customer Data in Reports
In previous versions, if you ran a report using any of the customer address options in Groups, the resulting report would not always display the correct address. Instead, it sometimes displayed old addresses. With this release, reports display the current address as expected.
HRTL-9895 Fixed Spontaneous Addition of Items to Transfers When Scanning Elsewhere
In previous versions, when scanning items into various areas of the POS, such as counts or tickets, the POS would spontaneously and simultaneously add the scanned items to Transfers in the background. With this release, the POS adds the scanned items to only the desired areas as expected.
HRTL-9906 Fixed Missing Text Receipt Toggle Issue
In previous versions, the POS did not display the Text Receipts section of the Receipts page, nor did it show its accompanying Use Text Receipts toggle. With this release, these areas display as expected.
Links
Here are links to download the latest version of Heartland Retail Connect: