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Android Retail POS Delivery Internal Boarding Guide for Sales/Operations

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Android Retail POS Delivery Internal Boarding Guide for Sales/Operations




Android Retail

POS Delivery

Internal Boarding Guide for Sales/Operations

rev 2/19/2024

 

Retail Android Highlights

New Android Hardware options for merchants who do not like or want to try something other than Apple with PAX. The Android hardware bundle provides a sleek new look that allows merchants to customize their set up with a combined CFD/payment terminal, or swap out for other preferred and approved payment devices. 

Sales Channels that can sell the Android Bundle for Retail:

  • Direct Sales
  • HPOS Dealers
  • RMs
  • SRMs

Pricing available in:

  • HPOS Salesforce

 

POS Version Compatibility

  • Heartland Retail Complete/Essentials

POS Configuration Guides

Heartland Retail guides can be found on the Help Center.

Hybrid POS guides can be found on the Knowledge Portal.

Boarding/Cancellation Process

Onboarding

List of product/feature specific boarding process steps will be added here.

 

Dealer/SRM Boarding Process:

  1. Merchant requests the  Android bundle with CFD/Moby from the HPOS Dealer or SRM.
  2. The HPOS Dealer or SRM confirms the merchant is using Heartland Processing. Version is not an issue for ordering. Since the android device will get the most up to date version when order is placed. 
  3. Merchant’s HPOS Dealer or SRM will work to order the hardware and create the quote through HPOS Salesforce. 

 

Product Name Product Code Product Description Min Price
Heartland POS Workstation Z30 E273032-1 E273032 - Heartland POS Workstation Z30 USD 1,850.00
Heartland POS CFD 5500 E770087-1 E770087 - Heartland POS CFD 5500 USD 530.00
Verifone T650C M560-310-02-NAA-5-1 M560-310-02-NAA-5 - Verifone T650C USD 470.00
Star TSP143USB 39472380-1 39472380 - Star TSP143USB USD 350.00

 

  1. Order Fulfillment requests the hardware from the HPOSSIPSUPPORT@HEARTLAND.US team via email using the HPOS Setup and Order form. 
  2. The SIP Support team will build the file and send the parameters to the email specified on the form. 
  3. The device will be prepared.
  4. The HPOS Dealer or SRM will confirm that the device and the Admin Portal are updated to use the Moby (a reboot may be required).
  5. The HPOS Dealer or SRM will set up the Moby within the app, and test to ensure the Android bundle is working properly within Heartland Retail.

 

Cancellation

If a merchant wants to terminate service, their sales channel rep (Dealer, RM, SRMs etc) should complete the cancellation process as follows through HPOS Salesforce, Springboard Salesforce or Atlas.

Dealer/SRM Hardware Device RMA

An option for the hardware device will be added to the RMA form here.

Dealers/SRM will submit an RMA form request for the hardware device.

Dealers/SRM will return the devices to HSC.

For the full RMA/Cancellation process, click here.