Heartland Reader Firmware Update Guide

Overview

This article is intended for Heartland Retail merchants utilizing the Heartland Reader payment device. It describes the automated firmware update process for the Heartland Reader payment device.

Upon launching Heartland Retail, whether on a new or existing device, the system will automatically check for firmware updates and, if detected, will notify the user of the update and allow them to install immediately or wait until later.

With this process in place, merchants are ensured that their payment devices receive critical updates in a convenient and timely manner, and without requiring the intervention of the Heartland Retail support team.

If you have questions regarding the information in this guide, please contact the Heartland Retail support team by phone at 833-844-4767 (select option 1, then option 2), or by email at  [e-mail].

How It Works

1. Launch Heartland Retail POS.
2. Sign into the app and wait for it to initialize. It will automatically check for firmware updates for your connected Heartland Reader.
3. If it detects an available firmware update, it will display a prompt.
   
4. If you select Install Now, the POS will automatically download and install the update, and will display an ‘Updating firmware’ notification.
   
5. Once the update is complete, the Heartland Reader will automatically restart, and the POS will display a success message.
   
6. If you select Remind Me Later, the system will defer the update for 30 minutes, after which it will once again display the firmware update prompt, as in step 3.
   
7. If, for some reason, the update fails (usually due to Wi-Fi or device connectivity issues), the system will display a modal to that effect.
   
8. Select OK and check your Wi-Fi and device connections. Once you have confirmed successful connectivity, relaunch Heartland Retail to try again.