NextGen - Heartland Retail POS - Clear App Cache

On occasion, you may receive instructions to clear the app cache for the Heartland Retail POS.  The steps below will walk you through the process on your NextGen device.

1. Navigate to the home screen by pressing the home button (circle) at the bottom of the ELO. 
   
2. Select the Settings application on the home screen.
   
3. Select Apps from the Settings menu.
   
4. Select HeartlandRetailPOS under the ‘Recently opened apps’ header. If it is not present, select See all apps and select HeartlandRetailPOS from the list that displays. 
   
5. Select Storage & Cache.
   
6. Select Clear Storage. (Clearing storage clears both the cache and storage. We need both cleared for desired effect.)
   
7. At the ‘Delete app data’ confirmation prompt, select OK.
   

After performing this reset, your application's cache should be clear, and operations should improve.

For further assistance, contact Heartland Support at 833-844-4767, Option 1, followed by Option 2, or by email at [e-mail].