Overview

This article will walk you through setting up the Star TSP143IV thermal receipt printer with the Heartland Retail Point of Sale system. This printer is supported for use with all Heartland Retail platforms as noted here:

Web
Windows
MacOS
iOS
Android

We currently support both USB and LAN connection types.

Connecting Your Star Printer

USB Connection

Connect your Star TSP143IV printer to an available USB port on your workstation and plug into a power source. Once connected and powered on, the POS will automatically recognize the printer and will display it in the Receipt Printer dropdown of the Point of Sale Settings screen. To ensure that merchants can easily identify and select the correct device, the POS designates printers connected via USB as such in the dropdown, as shown below:

LAN Connection

Connect your Star TSP143IV printer to an available port on your router and plug into a power source. Verify that your POS workstation is connected to the same network as the router.

For Mac and Windows operating systems, please enable Telnet as described in the Enabling Telnet Protocol section at the end of this guide and then resume the steps in this section.

Once connected and powered on, the POS will automatically recognize the printer and will display it in the Receipt Printer dropdown of the Point of Sale Settings screen. To ensure that merchants can easily identify and select the correct device, the POS designates printers connected via LAN with their current IP address in the dropdown, as shown here:

Using Your Star Printer in the POS

Once the printer is selected from the Point of Sale Settings screen, you are ready to start printing receipts. Upon completing a transaction, if you select Print Receipt, the POS will send a receipt to the printer. Likewise, if you select Gift Receipt, the POS will send a gift receipt to the printer. Receipts will be formatted as defined in Settings > Receipts > Templates.

Important Notes

Should the POS lose communication with the printer, it will display a red toast message to that effect.
If a user attempts to print to the printer when it is offline, a red toast message will display with instructions to check their connection.
After a disconnection, the POS will automatically recognize the printer once it comes available again.
Printing works in both online and offline mode.

Performing a Self-Test

Should you ever need to perform a self-test on your Star printer, follow these steps:

Turn off the Star printer.
Press and hold the Feed button.
Continue pressing the Feed button and turn the printer back on.
Release the Feed button when the printer begins printing.

Enabling Telnet Protocol (Mac and Windows)

This section applies only to Mac and Windows operating systems using a LAN connection.

Enter the printer’s IP address in your browser. If you do not know your printer’s IP address, perform a self-test as described in the previous section and refer to ‘Current IP Parameter Status’ section of the printout.
The Star Web Configuration page will open.
From the menu bar on the left, select System Access and log in with the provided username and default password.

Upon initial log-in, you will be prompted to change the password. Be sure to make note of it.
Under Network Configuration, select System Configuration.
On the lower right side, under Telnet, set the value to ENABLE and select Submit.
Select Save from the menu on the left.
Select Save → Restart Device.