Overview
The following release notes contains updated versions of the following files:
- Admin Console
- POS
If you have questions regarding the updates described in this document, please contact Heartland Restaurant’s Support Department by email (hrpossupport@heartland.us ) or phone (1-833-844-HPOS).
What’s New?
The following release notes detail the updates we have included in this release.
HR-44250 POS No Longer Rounding Ticket Totals Prematurely
In previous versions, if your location uses Cash Rounding, the POS may have applied rounding to ticket totals in the POS Ticket screen. Normally, the POS should display unrounded ticket totals in its Ticket screen and its customer receipts (printed or previewed), and only apply rounding after processing a payment. But in these cases, the POS applied rounding prematurely to the totals in its Ticket screen. Consequently, the totals in the Ticket screen did not match the totals in the customer receipt. We have corrected this, and the POS no longer applies rounding to ticket totals in the Ticket screen, and its totals now match the totals displayed in customer receipts.
HR-48592 Voided Tips Now Listed in Daily Summary Report “Drill Down” Screen
In previous versions, the Admin Console may have displayed seemingly inconsistent tip totals in the Daily Summary Report. In the Admin Console’s Main Menu, click Reports. In the Daily Summary Report screen, when you filter the report by a date range, the program displays a total for tips in the Sales section. If you click Tips, the program “drills down” and displays a list of all tips transactions.
In previous versions, the program may have displayed a total on the Daily Summary Report screen that did not equal the sum of all tip transactions listed in the Tips “Drill Down” screen. In such cases, the program was including tips from voided tickets in the total displayed on the Daily Summary Report screen, but was excluding voided tips from the transactions listed in the Tips “Drill Down” screen. We have corrected this, and the program will now list voided tip transactions in its “Drill Down” screen, and it will display such transactions with negative values.
HR-52712 POS with Verifone Allows Bar Tab Payment with Non-Preauthorized Cards
In previous versions, if your location uses bar tabs with Verifone payment terminals, you may have been unable to pay for a ticket with a card other than an existing preauthorized card. Specifically, if you opened a ticket, then preauthorized a credit card, then tapped Checkout, then tapped Card, you may have been unable to swipe another card or enter its number. In such cases, the POS only allowed you to select the preauthorized card to pay the remaining amount on a ticket. We have corrected this, and now when you preauthorize a card with a Verifone device, the POS allows you to enter another card to pay the remaining amount on a ticket.
Updates
The following release notes detail the updates we have included in this release.
HR-57381 Audit Trail in Menu Items Only Lists Edited Items
In previous versions, if you made changes to menu items in the Items screen, the audit trail may have reported the changes inaccurately. In the Admin Console’s Main Menu, click Menu, then click Items. In the Items screen, you may have edited a single menu item record. After saving the changed record, if you reviewed the Items audit trail, the POS may have included menu items that you did not edit along with the one that you did edit. We have corrected this, and now when you edit menu items in the Items screen, the audit trail only lists the items that were actually edited.
HR-58329 Automatic Service Charges Display Proper Amounts in Ticket Screen and Reports
In previous versions, if your location uses automatic service charges, you may have encountered a problem. In certain circumstances, the POS may have applied a service charge to a ticket, but failed to display its amount properly. Specifically, it may have displayed such a service charge in the Ticket screen with an amount of “0.00”. In such cases, the POS also failed to include these charges in the Admin Console’s reports. We have corrected this, and the POS now displays accurate totals for automatically applied service charges in the Ticket screen, and the Admin Console includes them properly in its assorted reports.
HR-58330 POS Performs Duplicate Item Rollup Accurately
In previous versions, if your location uses the duplicate item rollup feature in its customer receipts, the POS may have improperly summarized the subitems on the receipt. For instance, you may have ordered a menu item and then added multiple subitems to it. You may have then ordered the same menu item again and added all but one of the same subitems to it. In such cases, the POS may have summarized the subitems inaccurately on the customer receipt, as if all subitems for both main items were identical. This only occurred in locations that have enabled the Roll Up Duplicates setting in their customer receipts and the Duplicate Item Rollup setting in their display formats. We have corrected this, and now the POS summarizes items with different subitems properly in its customer receipts.
HR-58597 POS No Longer Crashes When You Create Delivery Orders
In previous versions, if you created a ticket for delivery service any room set to require a guest name, the POS may have “crashed” (quit abruptly). In the Admin Console’s Main Menu, click Location Setup, then click Rooms. In the Rooms screen, select an existing room. In the room’s Settings panel, if you select the Require Guest Name check box, the POS will prompt for a guest name when you open a new ticket in this room.
However, in previous versions, if you tried to create a ticket for delivery service in a room set to require a guest name, the POS may have allowed you to create a ticket, access the Checkout screen, then exit the ticket without selecting a room. Later, if you tried to create another ticket for delivery service in the same room, the POS abruptly quit. This problem only occurred with POS apps that enabled the Verify Room on Save setting in the General Settings. We have corrected this, and the POS no longer quits when you create a ticket for delivery service in a room that requires a guest name.
HR-58657 POS Sends Future Orders Properly at Start of Day
In previous versions, the POS may have sent future orders to their printers immediately when they were placed, even when set to send them at the start of day. In the Admin Console’s Main Menu, click Location Setup, then click Settings. In the Location Settings screen, click the App Settings tab. In the app settings tab, the Future Orders Send Behavior list enables you to set when the POS sends future orders to the kitchen printers.
If you select Send future orders immediately when order is placed (the default setting), the POS prints each future order’s kitchen slip as soon as it receives the order, regardless of its hold time.
If you select Send future orders at start of day, the POS will hold each future order it receives until the date of its prep time, then it will send all future orders for the current day to the kitchen printers at the start of that business day. When you select this option, the program displays the Send future orders at start of day box, enabling you to enter the time of the location’s start of day.
However, in previous versions, the POS may have sent future orders to their printers immediately after they were placed, even if you had selected the Send future orders at start of day option and specified the time of the location’s start of day. We have corrected this, and now when you set the POS to send future orders at the start-of-day, the POS will do so properly.
HR-59299 POS No Longer Allows Preauthorizations for $0.00
The POS no longer allows you to preauthorize credit cards for a zero amount (“$0.00”). If you try to preauthorize a credit card for “$0.00”, the POS now displays an error message: “Transaction amount must be greater than Zero and cannot exceed total due.”
At this panel, you may tap Dismiss and preauthorize the card for a different amount.
If a customer has a preauthorized card on file but wants to pay a ticket with a different card, they can add a new card to their customer record and pay the ticket’s remainder with that card. If the ticket’s total amount is “0.00”, you can close the ticket with cash and allow the existing preauthorization to expire with no charge.