Welcome to Genius for Restaurants

Box contents

You should have received the following contents

Optional contents

Instructional video

Unboxing the XC23 POS

Remove the covers

Using a screwdriver, loosen the two screws holding the bottom cover in place.
Remove the back cover on the neck of the stand.

Connect the customer facing display

Loosen thumbscrew.
Remove the head from the stand.
Remove the back cover plate.
Route the customer display cable through the stand.
Mount the customer display.
Mount the main display.
Connect the FeDP cable to the Customer Display.
Resecure with thumb screw.
Connect customer display FeDP cable to POS Stand.

Enable Mobile/NextGen Settings

Before a location can use the Genius POS on any device, you must enable the location to use it in the Admin Portal.

Log into the Admin Portal to access the appropriate account and location.
In the Admin Portal’s Main Menu, click Location Setup.
In the Location Settings screen, click the Mobile/NextGen Settings tab.
In the Mobile/NextGen Settings tab, click Add Location to Mobile/NextGen Group.

Once enabled, you must “force” close and restart the Restaurant app on any non-NextGen devices on the network, such as iPads and kiosks. This will reset their socket connections and help you avoid performance disruptions.

Connect and power on the device

Feed the DC port of the power cable through the openings on the bottom of the stand.
On the back of the device, press the power button.

Connect device to the Internet

You must connect the device to the Internet to enable it to download and install in any required updates before proceeding. These updates may require to 15 to 30 minutes to complete, depending on network speeds.

Wi-Fi setup (recommended)

When you first turn the device on, it will prompt you to select a wireless network.
If the prompt disappears, you will need to turn the device off and back on to access the prompt again.
Select the desired wireless network.
Enter the password for the network.

Ethernet setup

Route the network cable through the bottom access port and cable channel in the neck of the stand.
Connect the cable to the Ethernet port.

Connect the card reader

Feed the cable for the card reader through the bottom slot and the cable channel of the stand and connect it to an open USB port.

Connect the receipt printer

The receipt printer uses printer paper that is 80mm wide, 0.053-0.085mm thick, with a diameter of up to 83mm. At this time, you cannot use a USB thermal receipt printer as a shared kitchen printer.

Remove the back and bottom cover plates.
Connect the USB-B cable into the back of the printer.
Run the cable through the bottom port and cable channel of the POS stand.
Connect one end of the cable to the printer and the other end into a 120v outlet.
Reinstall the back and bottom plates of the printer.

Take care to align the tabs and ensure the plate is facing the right direction.

Connect the cash drawer (optional)

Unbox the cash drawer.
Plug the end of the cable, labeled Cash Drawer, into the cash drawer.
Plug the other end, labeled Printer, into the receipt printer.

Connect the scanner (optional)

Route the scanner cable through the opening on the bottom and the cable channel of the POS.
Plug the scanner cable into one of the POS USB ports and the base of the scanner.

Replace the device covers

Reinstall the covers on the neck and bottom of the stand.

Connect the scanner via USB (optional)

Scan this code and wait for the following process to complete before going to the next step:

The scanner will chirp twice.
The green light on the top of the scanner will blink.
Then the scanner will chirp again.

Prepare the kitchen printer (optional)

A 10-foot Ethernet cable is provided with this printer, but you may require a longer cable in some environments.

Unpack the ribbon cassette and turn the knob (in the direction shown) to take up any excess length.
Using the tabs on each side of the printer’s cover, open the ribbon cassette cover.
Insert the new ribbon cassette under the cover (as shown below), then push the ribbon cassette down until it clicks.
Close the ribbon cassette cover of the printer.
Plug printer power cable into wall outlet.
Open up the top of the printer by sliding the lever toward the back of the printer.
Place the roll of paper in the back of the device like in the diagram below and pull enough paper out to feed to the top.
Close the printer lid.
Turn the printer on using the power switch on the left side.
We will connect to Wi-Fi in a later step.

Log into Genius for Restaurants POS

You will not be able to log into the point of sale until you have created Staff users during the Guided Setup process. Check your inbox for the Account Activation email to initiate the Guided Setup process.

Once connected to a network and fully updated, the device will reboot and open to the Restaurant application.

Enter your login email and password.
When prompted to select how you will use the device, tap Point of Sale.

Once you log in, remain in the PIN screen for at least three minutes to allow the program to update and initialize the card reader.

Create your printers

Log into the Admin Portal and access the location’s account.
In the Admin Portal’s Main Menu, click Location Setup, then click Printers.
In the Printers screen, click +New.
In the Name box, type a descriptive name for the device (such as “Coffee Bar Printer”).
In the IP Address box, type the IP address of the printer.
If you are defining a kitchen printer, select the Shared check box.
In the Brand list, select the printer’s brand.
In the Series list, select the printer’s series.
Click the Save icon to save the record.
To publish your changes, click the Upload icon, then click Yes at the prompt.

Assign your printers

In the POS, tap the Options button.
In the Options menu, tap Manager, then tap Printers.
Tap Use next to a pre-existing printer template, then proceed to Step 13.
OR Tap New Template to create a new template.
In the Template Name box, enter an appropriate name for the new printer template.
In the Rooms area, select each room that will use the printer on this device.
Scroll down and review the available printers.
For each printer that this device will use, tap Enable in the printer’s tile.
For each kitchen printer you enable, in the Default printer for formats area, select the display formats that are applicable.
For each printer you enable, in the Backup printer for formats area, select the display formats that will use this printer as their backup when their default printer ever fails or loses its connection.
To send a test print job to an enabled printer, tap Send Test in the printer’s tile.
Tap Save to save the template.
After saving the template, select an appropriate printer’s tile for the template, then tap Use.
Tap Exit to return to the Ticket screen.

Congratulations!

You’re done.

Looking for support? We’re here to help.

Hours: 24/7/365

800-3Genius

GeniusRestaurantSupport@globalpay.com

Troubleshooting

The payment device may reinitialize under the following circumstances:

When you run the POS app for the first time.
When you restart the mobile or POS device.
When the POS receives a "Publish" update from the Admin Portal.
After you clear the POS application cache.
After you uninstall or reinstall the POS app.

In such situations, we recommend you remain on the PIN screen for 2-3 minutes, to provide the device adequate time to fully initialize.

Also, after confirming its permissions, the Reader requires several minutes to initialize before it can receive and process a payment. Therefore, if you swipe a card on the Reader while it is still initializing, it will display a panel describing its status.

Tap Cancel to close the panel and return to the Checkout screen, then swipe the card again after the device finishes reinitializing.

Unboxing XC23 Setup Guide with Reader

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