Unboxing Mobile 2.0 Setup Guide

Welcome to Genius for Restaurants

Contents

• Box contents
• Add receipt paper
• Set up your charging base
• Set up your multi-unit dock (optional)
• Place the device in the charging cradle
• Place the device in the multi-unit dock
• Enable Mobile/NextGen settings
• Power on the handheld point-of-sale device
• Mobile Point of Sale network setup
• Sign into Genius for Restaurants POS
• Assign your payment device
• Create your printers
• Assign your printers
• Congratulations!

Box contents

You should have received the following contents.

Optional contents

Add receipt paper

1. Loosen the cover by lifting the top lid of the printer.
   
2. Tilt the cover back to expose the paper roll.
   
3. Place the paper roll in the device, feeding the paper from the bottom as shown.
   
4. Close the printer cover.

                 

Set up your charging base

1. Plug the USB-A end of the cable into the power supply.
2. Plug the USB-C end of the cable into the charging base.
3. Plug the power supply into a 120v power outlet.
   

Set up your multi-unit dock (optional)

1. Plug the DC connection end of the cable into the charging base.
2. Plug the power supply into a 120v power outlet.

Place the device in the charging cradle

1. When placing the device in the charging base, lead with the bottom lip of the device.
   
2. When properly set in the charging base, the Mobile Point of Sale device will beep to confirm it is charging.
   

Place the device in the multi-unit dock

1. When placing the device in the charging base, lead with the bottom lip of the device.
   
2. When properly set in the charging dock, the Mobile Point of Sale device will beep to confirm it is charging.
   

Enable Mobile/NextGen settings

Before a location can use the Genius POS on any device, you must enable the location to use it in the Admin Portal.

1. Log into the Admin Portal to access the appropriate account and location.
2. In the Admin Portal’s Main Menu, click Location Setup.
3. In the Location Settings screen, click the Mobile/NextGen Settings tab.
   
4. In the Mobile/NextGen Settings tab, click Add Location to Mobile/NextGen Group.

Once enabled, you must “force” close and restart the Restaurant app on any non-NextGen devices on the network, such as iPads and kiosks. This will reset their socket connections and help you avoid performance disruptions.

Power on the handheld point-of-sale device

1. On the left side of the Mobile Point of Sale device, press and hold the power button until the screen powers on.
   
2. Release the button once the orange boot logo appears.

Mobile Point of Sale network setup

1. Ensure that the device is powered on.
2. Swipe down from the top right corner of the screen.
3. In the menu, tap and hold the Network icon () until a password prompt appears.
4. Enter "Global99".
5. Select your local Wi-Fi network.
   Please verify that both the Handheld POS device and other point-of-sale equipment are on the same network.
6. Enter your Wi-Fi network password, then tap Connect.

Sign into Genius for Restaurants POS

You will not be able to sign into the point of sale until you have created Staff users during the Guided Setup process. Check your inbox for the Account Activation email to initiate the Guided Setup process.

Once connected to a network and fully updated, the device will reboot and run the POS app.

1. Enter a valid Device Login Code, then tap Confirm.
   If you do not already have a valid Device Login Code for the location, you can acquire one in the Admin Portal. For detailed instructions on acquiring a Device Login Code, review our “Multi-Factor Authentication User Guide“.
2. When prompted to select how you will use the device, tap Point of Sale.

Assign your payment device

1. In the POS, tap the menu icon on the top right.
   
2. Tap Manager, then tap Payment Terminals.
3. Select the appropriate Payment Terminal.

Create your printers

1. Log into the Admin Portal and access the location’s account.
2. In the Admin Portal’s Main Menu, click Location Setup, then click Printers.
3. In the Printers screen, click +New.
   
4. In the Name box, type a descriptive name for the device (such as “Coffee Bar Printer”).
5. In the IP Address box, type the IP address of the printer.
6. If you are defining a kitchen printer, select the Shared check box.
7. In the Brand list, select the printer’s brand.
8. In the Series list, select the printer’s series.
9. Click the Save icon to save the record.

Assign your printers

1. In the POS, tap the Options button.
   
2. In the Options menu, tap Manager, then tap Printers.
3. Tap Use next to a pre-existing printer template, then proceed to Step 13.
   OR Tap New Template to create a new template.
4. In the Template Name box, enter an appropriate name for the new printer template.
5. In the Rooms area, select each room that will use the printer on this device.
6. Scroll down and review the available printers.
7. For each printer that this device will use, tap Enable in the printer’s tile.
8. For each kitchen printer you enable, in the Default printer for formats area, select the display formats that are applicable.
9. For each printer you enable, in the Backup printer for formats area, select the display formats that will use this printer as their backup when their default printer ever fails or loses its connection.
10. To send a test print job to an enabled printer, tap Send Test in the printer’s tile.
11. Tap Save to save the template.
12. After saving the template, select an appropriate printer’s tile for the template, then tap Use.
13. Tap Exit to return to the Ticket screen.

Congratulations!

You’re Done.

Looking for support?

Phone: [phone]-HPOS(4767), Option 1, then Option 1 again.
Email: [e-mail]
Support Hours: 24x7x365