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XC23 Quick Start Guide

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XC23 Quick Start Guide

Overview

This guide provides installation information for the XC23 using Genius POS with a Genius payment device, an optional customer-facing display, and other peripherals.

After installing the hardware, the Genius for Restaurants section provides the necessary configuration information to get your site up and running.

It is possible that some peripherals are powered over (PoUSB) and require that the XC23 base is powered on in order for the peripherals to function properly.

Contents

Instructional video

Unboxing the XC23 POS

Accessing the XC23 drive

Follow this procedure to access the ports of the XC23 drive and attach peripherals such as a Customer Facing Display (CFD) or printer.

  1. From the back of XC23, under the display, locate the access opening to the drive.
  2. On the primary display, identify the plastic cover securing the drive chassis in place.
    Two screws, located under the drive chassis, secure the cover.
  3. Use a Phillips screwdriver to remove the screws, then set them aside.
  4. Attach all necessary peripherals and equipment to the appropriate ports, keeping in mind cable maintenance.
  5. Replace the plastic cover over the drive chassis and secure it with the screws removed in Step 3.

Attach Customer-Facing Display

  1. On the back of the terminal, remove the hand screw.
  2. Remove the display.
  3. On the base, remove the CFD mount cover.
  4. Remove the center handscrew.
  5. Slide the CFD onto the mount.
  6. Replace the handscrew.
  7. Slide the display onto the base.
  8. Tighten the screen-mount screws.
  9. Plug the CFD FeDP cable into the XC23 drive.

Connect receipt printer

  1. Plug the power cable into the device AC port.
  2. Plug the USB-B end of the data cable into the printer.
  3. Plug the USB-A end of the data cable into the XC23 drive.
    For access information, see Accessing the XC23 Drive.
  4. Thread cables through access panels.
  5. Plug the power cable into an outlet.
  6. Open the paper feed lid.
  7. Insert paper roll so that paper feeds from the bottom of the roll.
  8. Close the paper feed lid.
  9. Flip the power switch on.

Connect cash drawer

  1. Turn over the cash drawer to access ports.
  2. Plug the data cable end marked Cash Drawer into the cash drawer.
  3. Plug the other end marked Printer into the printer data port.

Connect scanner (optional)

  1. Plug RJ45 end of the cable into the scanner charging cradle.
  2. Plug the USB end of the cable into one of the black colored USB-A ports on the XC23 drive.
    For access information, see Accessing the XC23 Drive.
  3. Scan the accompanying QR code, then wait for the following:
    Scanner chirps twice.
    Green light on scanner flashes.
    Scanner chirps once.

Prepare kitchen printer (optional)

  1. Connect the power cable into the device AC port.
  2. Open the printer ribbon cassette cover by using the tabs on each side.
  3. Unpack the ribbon cassette.
  4. Turn the knob on the cassette to take up ribbon slack.
  5. Insert the new ribbon cassette, then push down until it clicks into place.
  6. Close the ribbon cassette cover.
  7. Open the paper feed lid.
  8. Insert paper roll so that paper feeds from the bottom of the roll.
  9. Close the paper feed lid.
  10. Plug the power cable into an outlet.
  11. Flip the power switch on.

Connect a payment device

Follow the installation instructions for the appropriate payment device.

POS Reader

This payment device is considered Plug and Play (PnP) and does not require Admin Portal configuration.

  1. Attach the cable to the XC23 drive.
    For access information, see Accessing the XC23 Drive.
  2. From the reader login PIN screen, wait until all firmware updates complete.

Note: This process can take up to three minutes.

Verifone devices

Attach the T650C power cable

  1. From the bottom of the device, press the release button then slide off the protective plate.
  2. Connect the power supply cable to the power port.
  3. Connect the Ethernet cable (optional).
  4. Replace the protective plate.
  5. Plug the power cable into an outlet.
  6. Follow the instructions to Connect to the Network.

Attach the T650P power cable

  1. On the side of the device, attach the USB-C cable.
  2. Plug the other end of the cable into the adapter.
  3. Plug the adapter into an outlet.
  4. Follow the instructions to Connect to the Network.

Connect to the network

The T650C may connect to the network via WiFi or Ethernet. The T650P may only connect through WiFi.

Connect to Wi-Fi (recommended)

  1. Power on the device.
  2. Tap the Home icon.
  3. From the bottom of the screen, tap the ^ icon.
  4. Select Settings > Network & Internet > Wi-Fi
  5. Select the Wi-Fi network—the POS should be on the same network.
  6. Type the Wi-Fi password.
  7. Tap Connect.
  8. Record the IP address assigned to the device.
    You will need it to configure the Admin Portal.

Connect to Ethernet (requires additional charging base)

  1. Power on the device.
  2. Tap the Home icon.
  3. From the bottom of the screen, tap the ^ icon.
  4. Select Settings > Network & Internet > Advanced Options > Ethernet
  5. Select DHCP or Static.
    If you select Static, prepare to supply the following:
    IP Address
    Gateway ID
    Network Prefix Length (24 by default)
    DNS 1
    DNS 2
  6. Tap Save.

Configuring Genius for Restaurants

Use the following to access the Admin Portal and configure devices.

Prerequisites

  1. Create login credentials for the Admin Portal via the Account Activation email.
  2. For those subscribed to our Essentials packages, initiate the Guided Setup process and create Staff users—check your email for activation instructions.
  3. For all others, continue to Enable the location.

Enable the location

Before a location can use Mobile 2.0, NextGen, or XC23, you must enable it in the Admin Portal.

  1. Log into the Admin Portal.
  2. In the Admin Portal's Main Menu, select Location Setup.
  3. Select the Mobile/NextGen Settings tab.
  4. Select Add Location to Mobile/NextGen Group.
  5. Force close and restart the Restaurant app on any non-NextGen devices on the network, including tablets and kiosks.

See Device Login Codes for further details.

Generate a Device Login Code

New devices at a location require a Device Login Code.

  1. Connect the device to the network.
  2. Login to the Admin Portal.
  3. Access the appropriate location.
  4. In the Admin Portal’s Main Menu, click Location Setup, then click Authorized Tablets..
  5. Click the Login Code tab.
  6. Click Generate Code.
  7. Use the code to log in to multiple POS, KDS or kiosk apps.
  8. For a new code, select Regenerate Code.

Sign in to the Genius POS

Once connected to a network and fully updated, the device reboots and opens to Genius for Restaurants.

  1. Connect the device to the network.
  2. Type Device Login Code.
    For more information, see Generate Login Codes.
  3. Specify the device as a Point of Sale peripheral.

Printers

The following Admin Portal configurations are required when using Ethernet or WiFi enabled printers. USB-attached printers do not require configuration. 

Create printers

  1. In the Admin Console’s Main Menu, click Location Setup, then click Printers.
  2. Select +New.
  3. Type a descriptive name for the device.
  4. Type the IP address of the printer.
    For kitchen printers, also select Shared.
  5. Select Printer Brand.
  6. Select Printer Series.
  7. Select Save.
  8. Select the Upload icon to publish changes.
  9. At the prompt, select Yes.

Assign printers

  1. In the POS, select Menu > Manager > Printers.
  2. Select New Template
    For a preexisting template, skip to step 4.
  3. For a new template, complete the following:
    Select Send Test.
    For each printer used, select Enable.
    Select Save.
  4. Next to the printer template, select Use.
  5. Select the Default Register Printer.
  6. Select Exit.

Payment devices

The following is required for all payment devices other than the POS Reader.

Create payment terminals

  1. From the Admin Portal, navigate to Location Setup > Payment Terminals.
  2. Select +New.
  3. Type a descriptive name for the device.
  4. Type the IP Address of the payment device.
  5. Select Save.
  6. Select the Upload icon to publish changes.

Assign payment device

  1. From the POS, select Menu > Manager > Payment Terminals.
  2. Select the Payment Terminal.

Additional information

Installing an XC23 drive

The XC23 typically arrives with the drive already installed. If necessary, use this procedure to remove and/or replace an existing drive.

  1. Identify the covers on each side of the drive chassis.
  2. Use a Phillips screwdriver to remove each cover.
  3. Plug in the USB Wi-Fi dongle.
  4. On the back of the terminal, remove the handscrew.
  5. Insert the drive into the chassis.
  6. Replace the handscrew.
  7. Connect the FeDP cable to the Main Display port.
  8. Connect the port end of the power cable to the DC in 19v port.
  9. Plug the power cable into an outlet.
  10. After installing all peripherals, replace both covers over the drive chassis.

Troubleshooting

The payment device may reinitialize under the following circumstances:

  • When you run the POS app for the first time.
  • When you restart the mobile or POS device.
  • When the POS receives a "Publish" update from the Admin Portal.
  • After you clear the POS application cache.
  • After you uninstall or reinstall the POS app.

In such situations, we recommend you remain on the PIN screen for 2-3 minutes, to provide the device adequate time to fully initialize.

Also, after confirming its permissions, the Reader requires several minutes to initialize before it can receive and process a payment. Therefore, if you swipe a card on the Reader while it is still initializing, it will display a panel describing its status.

Tap Cancel to close the panel and return to the Checkout screen, then swipe the card again after the device finishes reinitializing.

Support

Hours: 24/7/365
800-3Genius
GeniusRestaurantSupport@globalpay.com