Overview
The following release notes contain updated versions of the following files:
- Genius Classic POS
- Admin Console
If you have questions regarding the updates described in this document, please contact the Support Department by email at geniusrestaurantsupport@globalpay.com or phone at 800-4genius.
What's New?
The following release notes detail the enhancements we have included in this release.
HR-11152 Customer Feedback Report includes ratings from POS Signature Capture screens
The Customer Feedback Report now includes ratings left by customers in the POS and CFD Signature Capture screen. In previous versions, the Customer Feedback Report did not include feedback information from these screens. The Report also includes the contact information (email and phone number) of any customer who leaves a rating, if that information is available in the Customer Info screen. To review the Customer Feedback Report, access the Admin Portal's Main Menu, click Reports, then click Customer Feedback.
HR-59309 Display as Line Items feature added to service charge settings
We have added the Display as Line Items check box to the Service Charges/Fees screen. In the Admin Console's Main Menu, click Menu, then click Service Charges/Fees. In the Service Charges/Fees screen, click New. In the Settings panel, if you select the Service Charge check box, the program now displays the Display as Line Item check box. If you select this check box, the POS will display service charges as line items within a ticket (above the subtotal), and it will only display them if the location has enabled the Detailed Transaction Receipt feature for the room. If you clear this check box, the POS will print or display service charges under the transaction details in its receipts.
HR-63202 No errors when scanning gift card QR codes
In previous versions, if your location uses "decoupled" Heartland gift cards with a third-party gift card service, you may have encountered a problem. In certain circumstances, if you opened a ticket, added a gift card item, then scanned a gift card's QR code, the POS may have displayed an error message ("QR code is not formatted for gift"). We have corrected this, and now when you scan the QR code of a repurposed gift card, the POS reads the code properly without generating an error message.
HR-63892 POS recalculates automatically applied adjustments properly in combined and unsplit tickets
In previous versions, if your location is configured to automatically apply adjustments to tickets, you may have encountered a problem. Specifically, if you combined multiple split tickets (each featuring an automatically applied adjustment) into one ticket, then unsplit that ticket, the POS may have failed to recalculate the adjustments for the ticket. For example, you may have added four split tickets, each with automatically applied adjustment. If you combined those four tickets into one, then unsplit the combined ticket, the resulting ticket may have included four adjustments (one from each of the previous tickets). In such cases, the POS failed to recalculate the number of applicable adjustments for the newly combined ticket. We have corrected this, and now when you combine or unsplit tickets containing automatically applied adjustments, the POS recalculates those adjustments properly.
HR-63970 Daily Summary Report now displays totals for net taxable items in its Tax Categories section
In the Daily Summary Report, we have made it easier to review totals for net taxable items by displaying them in the Tax Categories section. When merchants submit sales tax information to their respective state governments, they are required to submit net taxable sales amounts. However, in previous versions, the Daily Summary Report displayed totals for gross taxable items in the Tax Categories section, forcing merchants to 'drill down' to find the necessary totals for net taxable items.
To improve this process, we have replaced the gross totals that display in the Tax Categories section with net totals, enabling merchants to review them without drilling down into a subreport.
Updates
The following release notes detail the fixes we have included in this release.
HR-63640 POS no longer sends subitems to KDS display when disabled
In previous versions, if your location uses sub items, you may have encountered a problem with their KDS display. In certain circumstances, if you ordered an item with one or more sub items, the POS may have displayed the ticket's sub items immediately in the KDS display, even if it was configured to not do so.
In the Admin Console's Main Menu, click Location Setup, then click Display Formats. In the Display Formats screen, select an existing display format. In the display format's settings panel, the On the Fly KDS list enables you to set the POS to send orders to the KDS screen, and when to send them. If you select Real-time, the POS automatically sends new items to the KDS as soon as you add them to a ticket. If you select either Disabled or Delayed, the POS does not send new items to the KDS as soon as you add them.
However, in previous versions, the POS may have sent sub items to the KDS as soon as you added their main items to a ticket, even if the On The Fly KDS list was set to Disabled or Delayed. In such cases, the POS did not send main items prematurely; only sub items were displayed immediately on the KDS. We have corrected this, and now when you set the On The Fly KDS list to Disabled or Delayed, the POS no longer sends sub items to the KDS as soon as you add them to a ticket.
HR-64106 Accurate deposit house account information in Account Balances Report
In previous versions, if your location uses house accounts, the Admin Portal may have listed inaccurate figures in the Account Balances Report for the Deposit House Account. For instance, the report may have listed the Balance Due for the Deposit House Account twice (on two separate rows), thus displaying a total balance that was double the actual amount. Also, the report may have listed other inaccurate amounts for the Deposit House Account, such as an Amount Due of "$1.00" or a Credit Line of "-1.00". We have corrected this, and the Admin Portal now lists accurate information for the Deposit House Account in the Account Balances Report.
HR-64114 Payroll Summary Report uses and reports updated pay rates properly
In previous versions, the Admin Portal may have failed to list updated pay rates in the Payroll Summary Report. For instance, you may have edited the pay rate for one or more staff members in the Job Types screen. Later, they may have worked one or more shifts with the new pay rate. However, if you generated a Payroll Summary Report for that day, the Admin Portal may have used the earlier outdated pay rates when calculating the staff members' total earned pay. We have corrected this, and now when you edit pay rates for job types, the Admin Portal uses the updated pay rates to calculate staff pay in the Payroll Summary Report.
HR-64777 POS prints location's logo on customer or transaction receipts
In previous versions, the POS may have failed to include the location's logo on its printed or previewed customer and transaction receipts. In such cases, the problem often occurred after an iOS update was installed. We have corrected this, and the POS now includes location logos on printed and previewed customer and transaction receipts.