Overview
This document describes the following updates:
- Payment Processing
- Point of Sale
If you have questions regarding the updates described in this document, please contact the Heartland Retail support team.
Enhancements
The following release notes detail the enhancements we have included in this release.
HRTL-2693 – Fixed DECLINE Issue with PAX Contactless Payments Using iOS
In previous versions, if a customer tapped their card too quickly when initiating a contactless payment via a PAX device, the device would fail to read the chip data and would return a DECLINE response. With this release, in such instances, the POS will display a message in the upper right corner of the screen indicating the activity: ‘Failed to read contactless card. Retrying 1/3.' It will then allow the cardholder to retry the transaction up to three times, and the message will update its count with each attempt.
Updates
The following release notes detail the updates we have included in this release.
HRTL-2548 – Fixed Auto-Resolve of PAX Payments in POS
We have identified and fixed an issue that prevented PAX credit card payments from resolving in the POS. In these instances, after processing a successful payment, if you selected the resolve option on the POS screen, it would present you with a manual resolve screen where, if you selected yes, it prompted you for complete credit card information and, if you selected no, it opened the transaction to be tendered again. With this release, the process works as it should.
HRTL-2764 – Fixed Split-Tender Issue with Credit Card Payments
We have identified and fixed an issue that sometimes caused an incorrect amount due to appear for the second payment of a split-tender transaction when the first payment tendered was a credit card. In these instances, after hitting Add Payment to initiate the second payment, the POS would display the check’s total due, without deducting the amount of the first payment, and you had to refresh to see the correct balance. With this release, the POS displays the correct amount due in such cases.
Links
Here are links to download the latest version of Heartland Retail: