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Global Payments Retail Release Notes 2026.02.170

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Global Payments Retail Release Notes 2026.02.170

 

Overview

This document describes the following enhancements and updates:

  • Integrations
  • Payment Processing
  • Point of Sale
  • Promotions & Coupons
  • Reporting

Current supported versions:

  • Global Payments Retail Platform 2026.02.170 accessible via tenant sign-in
  • Global Payments Retail Connect 2026.01.060 accessible via download
  • Global Payments Retail for iOS 2026.02.170 accessible via App Store
  • Global Payments Retail for Android 2026.02.170 via scheduled push

If you have questions regarding information in this document, please contact the Global Payments Retail support team by phone at 833-844-4767 (select option 1, then option 2), or by email at hretailsupport@heartland.us.

What’s New

The following release notes detail the enhancements we have included in this release.

HRTL-13176 Add Option to Delete Add-On Item from Sale

With this release, the POS allows you to delete add-on items from an order without having to delete the main. To delete an add-on item, select the item’s dropdown arrow and select Delete.

The system will then display a confirmation prompt.

Select Delete to complete the action or Cancel to exit without deleting.

HRTL-15856 Add Location-Level Receipt Date Data to Reports

To provide multi-location merchants with clearer reporting of current inventory receipts for each of their locations, we have added the option to sort this data by location in reports. Available metrics include:

  • First Received Date
  • Last Received Date
  • Days Since First Receipt
  • Days Since Last Receipt

After selecting the desired metrics, select Location >> Name from reporting Groups and then generate the report.

Here is an example of the resulting report:

HRTL-15892 Support Sync of Rounded Cash Transactions to QBO

So that merchants who use nickel-rounding can successfully sync rounded transactions to QuickBooks Online (QBO), we have added a Penny Rounding Account configuration setting to Financial>>Location>>Drawer>>Info that is set at the location level.

This setting comes into play only when Round cash transactions to the nearest nickel is enabled and facilitates successful transaction syncs to QBO when rounding is present.

As well, if Penny Rounding Account is not configured and a rounded transaction is included in a sync attempt, QBO will display an error to that effect so, along with a direct link guiding you to the configuration where you can correct the issue.

HRTL-16074 Add Notes Section to Dashboard

Back office users can now add and manage date-specific notes directly from the Dashboard, allowing merchants to document important information tied to a particular business day and easily reference it later. To add a note, select the desired date or date range using the calendar buttons in the Start and End date fields, and then type your note in the Add note box below the Alerts section on the right.

Notes will then display in reverse chronological order, and will be filtered according to the dates selected. For example, a note entered with the date range Jan 4, 2026 through Jan 7, 2026 will display any time all or part of the date range is selected. Notes will not display if the selected date range extends beyond their defined date ranges.

Updates

The following release notes detail the updates we have included in this release.

HRTL-12043 Fix Spacing on ‘Primary Contact’ Input Field Rows

In previous versions, the spacing between the input field rows in the Primary Contact section of the Vendors page was too small, making the fields appear crowded together and resulting in an inferior user experience. We have increased the spacing for a friendlier and more consistent experience.

HRTL-12450 Fix Currency Denomination Quantity Field Validation

In previous versions, when entering quantities for currency denominations during the opening or closing of a cash drawer, the system allowed non-numeric values. With this release, the system validates data as it is entered and ignores non-numeric characters, accepting only numeric values as intended.

HRTL-15949 Fix Behavior for Auto-Added Promo Item with Add-On

In previous versions, the system mishandled promos configured to automatically add items to a sale when those items had add-on items associated with them, sometimes resulting in the main add-on item being duplicated, as well as producing errors.

To provide a clearer and more intuitive user experience:

  • The system now ignores add-ons unless they are specifically configured to be automatically added along with the main item.
  • The Add-On option is hidden when not applicable to avoid confusion.

This update ensures consistent system behavior, eliminates errors, and improves clarity when working with promotional free items and add-ons.

HRTL-16031 Fix ‘Net Markdown’ by Sales Rep Report Discrepancy

In previous versions, if you ran the Net Markdown report using the Sales Rep group, the total reflected was incorrect. The report was accurate when the Sales Rep group was not used. We have corrected this and the report now generates with correct totals as expected, regardless of whether the Sales Rep group is used.

HRTL-16948 Fix Datacap Invalid Gift Card Error Message

In previous versions, when attempting to issue a Datacap gift card, if you entered an invalid gift card number, the system would display a confusing error under the field, making it difficult for the user to understand what was happening and how to proceed. We have clarified the message so users can easily understand and resolve the source of the error.

HRTL-16058 Fix ‘+ Issue’ Gift Card Button Issue When Switching from BigCommerce

We have corrected an issue that prevented the + Issue button from displaying on the Gift Card configuration page when switching from BigCommerce to another processor. The button now displays as intended when switching from BigCommerce to other processors.

HRTL-16075 Fix Unbalanced Financial Event in QBO

In previous versions, merchants with certain configurations sometimes encountered inexplicable unbalanced financial event errors when attempting to sync to QuickBooks Online (QBO). We have addressed the underlying issue and syncs to QBO process correctly as expected.

HRTL-16095 Clarify Card Refund Processing Status

This release includes updates to ensure a clearer understanding of card refunds on sales orders. Previously, after initiating a refund, the page gave no indication of the progress or status of the refund, leading to a confusing experience. As well, in some instances, the refund did not process. The system now processes such refunds as expected and displays clear messaging to indicate when they are complete. This update ensures consistent refund functionality and greater reliability when managing credit card transactions.

HRTL-16103 Fix Bundle QBO Sync Failure Issue

We have identified and resolved an issue that resulted in sales transactions containing Bundles not syncing to QuickBooks Online (QBO). These transactions were captured in the Internal Error section of the QBO Integration and could not be successfully retried, even after disconnecting and reconnecting the integration. With this release, such transactions sync as expected.

Links

Here are links to download the latest version of Global Payments Retail Connect: