This will apply to terminals like the Pax S300 or the Dejavoo Z9 supplied by eConduit
If you are using eConduit as your payment gateway, setting up your new credit card processing hardware with Heartland Retail can be completed in a few easy steps.
What you will need to do:
- Make sure your device is plugged into a power source and connected to your store's network, either via ethernet cable or Wi-Fi.
- Locate the serial number on the back of the device.
Please note: If you are attempting to reconnect your payment device, you may need to delete your device from the list and then clear your cache before attempting to reconnect your device. For a guide on how to clear the cache for your specific system, please see below:
- How to Clear Cache/Cookies via Safari for Mac
- How to Clear Cache/Cookies via Chrome for Mac and Windows
- How to Clear Cache/Cookies via Firefox for Windows and Mac
- How to Clear Cache/Cookies via Safari on iPad
- How to Clear Cache/Cookies via Chrome on iPad
- How to Clear Cache/Cookies on Android
Deleting an eConduit payment device in your Heartland Retail account:
As mentioned, you may need to delete your device from the system prior to re-adding it. To do so, please find the device in the 'Point of Sale Settings' as shown below.
First, select "Delete Devices" to open the secondary window, as shown below. After accessing the "Delete Devices" screen, select the appropriate payment device to delete. After deletion of the device, you will need to follow the steps below to ensure you can reconnect.
Activating eConduit in your Heartland Retail account:
In order to start processing transactions with eConduit, you need to activate it in your account.
1. Login to your Heartland Retail account and go to Settings > Credit Cards > Location in which you are using your new device.
2. Click on "Add Gateway" button:
3. Click the "Choose" link under the eConduit logo:
4. Next, click the "Enable" button on the following popup.
Syncing your Device
1. In the Point of Sale left menu, click the "Settings" link as shown below.
2. In the Settings popup, click the "Pair an eConduit terminal" option in the "Payment Devices" dropdown.
3. You may be asked to confirm your contact information as shown below.
4. Next, you will be prompted to enter the device serial number, which is located on the back of your device.
5. Your POS will prompt you to confirm a test transaction on your device. If you see the transaction on the terminal, click the "Yes" button. (You will then need to cancel the transaction on the device by clicking the physical red button on the device.)
Upon successfully connecting your terminal, you should see this screen:
Congratulations, you are now ready to process credit cards with eConduit and your new payment device.